How are you saving for the future? How do you pay your bills?
It's not just about here's an account, have a good day, it's about a relationship.
The tone is a lot different from what we used to do. Now, we are kind of focusing more on just making sure the customer's ok. We are seeing a lot of, you know, reassurance with our customers. Customers just coming and saying, you know, what can you offer me that's going to be my financial tool?
Online banking is going to be your best friend. It's going to help you manage your money and I strongly advised him to use it every single day if you have to. It's going to be your way of helping to avoid overdraft fees with debit card purchases.
Because there is plenty of stories when people are right at the end of their money and they are going into a negative balance. We talked a lot about that. We have to tell our customers before they leave the banking center what is it that they are doing with banking, It's Banking 101. All these open-ended questions, that kind of opens up the customers and to say, oh! Well, you know, I don't have all my banking, I don't have alerts, or I pay my bills writing a check every month.
Let me make it easier for you. Let me show you how I can make it easier for you.